FREQUENTLY ASKED QUESTIONS FROM OUR PATIENTS

QUESTION: Do You Take Insurance?
ANSWER: We are not currently in network with any insurance carriers. If you have a PPO or Indemnity plan that allows you to see the provider of your choice, we can probably help you with your insurance. Regardless of your insurance situation, we can help you maximize your reimbursement from your insurance company.

QUESTION: Do You Use Metals?
ANSWER: Not in the materials we use in your mouth. Some of our tools are metal, but none of the restorations we do contain metal. We can place metal-free, BPA-free composite fillings, metal-free crowns, metal-free bridges, and metal-free partial and full dentures. Onlays and inlays are also free from any metals.

QUESTION: What If I already Have Metal in My Mouth?
ANSWER: If you already have metal fillings or other metal restorations, we can safely remove the metals and replace them with metal-free, biocompatible materials on an as-needed basis. Not all mercury filling removals are the same (it can be a very dangerous procedure). We take extra precautions to keep you safe during the procedure, even going so far as to develop our own safe protocol that is above and beyond what is required.

QUESTION: Are You More Expensive Than a “Traditional” Dentist?
ANSWER: That depends on the dentist. Costs for dental procedures can vary widely depending on the materials and techniques used. We feel that our prices are commensurate with the quality and level of service you receive, and most of our patients would agree. While some of our services are more expensive than discount dental practices, we have also found that some of our services are less expensive. If you are shopping for your health based on price, we may not be the provider for you. But if you want safe, high quality dental care that can protect and improve your health, we believe you will find no better option than Dr. Sperbeck. Remember, just like in everything, you get what you pay for in dentistry. If you want cheap dental services, you can find it. If you want high quality work and top-notch services that gets the the root of your problems (preventing expensive future work), than you’ve come to the right place.

QUESTION: Who Does the Dental Work? Do You Have Associate Dentist?
ANSWER: Dr. Sperbeck does all your dental work. Dr. Sperbeck will be your dentist.

QUESTION: Can You Fix My Health Problems?
ANSWER: That’s a tricky question. We focus on getting to the root cause of your dental problems. During your first visit Dr. Sperbeck will conduct a thorough examination and begin to draw up a treatment plan based on what he found. We don’t try to hide or “mask” pain… we try to fix the problem that is causing the pain. For instance, if wisdom tooth hurts and you were told you need a root canal, we try to find out why that tooth hurts. Is it because of deep decay or is it because of the way you bite? A root canal will certainly eliminate the pain, but it may be unnecessary and may just be masking the root cause. The bottom line is this: we do everything we can to accurately diagnose and propose a treatment plan that will get you back on the path to complete oral wellness.

QUESTION: Are There Any Hidden Costs?
ANSWER: No. We do our best to outline all costs up front. The cost for your first visit should be outlined before you come in. If more diagnostics are necessary, we will let you know the cost before we proceed. Our treatment plans will outline everything we found and as many possible scenarios as we can find. In rare cases, we may find something after we begin treatment. We will do our best to always be up front and give you all associated costs and your options before proceeding.

QUESTION: What If I Have To Cancel or Reschedule My Appointment?
ANSWER: Many of our patients wait 2 or more weeks or more to come in for a visit. Out of respect for Dr. Sperbeck and his staff, along with the other patients who are waiting to come in, we request that you keep your appointment and show up on time. We do understand that things happen in life that may force you to change your plans. If an emergency arises that forces you to reschedule, we request that you let us know at least 48 hours in advance to allow another patient to be seen. If you do not show up for your appointment, show up more than 20 minutes late, or call less than 48 hours before your appointment, you will be charged a $50 cancellation/no-show fee. Please show us and all of our patients the same respect you would expect and make every effort to keep your appointment and arrive on time. Thank you.